Diane Burnett

We were out-of-state buyers with limited time to look at properties so Diane's knowledge and responsiveness were invaluable. She got to know us as people not just clients and really understood what we were looking for. We were doing our own internet searches and when we gave her a list of properties that interested us she quickly got back to us with information about them and scheduled times for us to view them. She didn't waste our time trying to show us something that wasn't a good fit for us often steering us away from some properties that we thought we might like to see and suggesting some that we had overlooked. I highly recommend Diane for her knowledge and responsiveness but above all for truly understanding us and our needs.

Great Job!

Diane helped us to land in a dream vacation property. This pursuit was our first significant financial commitment to the economy together and my cohort's first in Mountain country. She sifted through all our questions amongst our busy and often remote work lifestyle we live to find us something we will value forever. She spent the time (on our schedule) to guide us through Pagosa Springs and surrounding area to find opportunities based on our priorities. Her responsiveness and thoughtfulness is unmatched. Diane is perceptive and resourceful and bleeds initiative and honest happiness in her work.

Diane came highly recommended to us and we were not disappointed. She began looking at homes in our price range and we finally found the perfect house for us. She was a great advocate for us and knew all of the rules and regulations. She is amazing and I would recommend her to anyone that wants to find the perfect house for them.

We started our process of moving out of California approximately 3 years ago. We also knew that Pagosa Springs was hopefully our final destination. We contacted Galles Properties and 3 other real estate companies in hopes of getting a feel for the housing market and availability. Diane Burnett from Galles Properties was the only one to respond. Talking to her briefly through email we said that we were about 3 years out to moving but could she help us. Diane agreed and asked in detail what we were looking for. She took our ideas and criteria and enrolled us in a MLS automatic email. We realized quickly that we really needed to be in Pagosa Springs to look at the listings that were coming up. We arrived in November of 2014. Put everything we owned from our home in Napa California in storage and lived with a friend here in approx. 500 sq ft. We were risking everything to hopefully find our forever home. We actually met Diane in person when we walked into her office and introduced ourselves. When we said our names she remembered 2-3 years before responding to our request. As a buyer versus a seller we needed someone to look out for us. To always have us in their mind. To be mindful of our needs and for us to matter. Diane was all of that and more. She gave us hope when we were running out. Diane Burnett found us our forever home. She helped us from 3 years prior and still calls us to see how we are doing. The best part of this adventure with Diane is of course our home but also we call her our friend.

My husband and I were interested in vacation property in the Pagosa Springs area and were so fortunate to find Diane! When we first contacted her we were only semi-serious about purchasing anything just wanted to start looking at options and see what was out there. We were also all over the map with what we wanted (land vs. house acreage etc.). Diane was completely OK with this; she gathered info on multiple property types and paid close attention to our reaction to each making a true effort to understand our likes and dislikes. She was extremely patient let us explore things without ever trying push us in a particular direction and was always available to answer questions. Once we decided to make an offer she was incredibly helpful throughout the entire purchasing process giving us lots of support whenever we needed it. Since we were making the purchase 'long-distance' we needed help with meeting inspectors/workers at the house etc. and Diane was there for us every time - she truly went above and beyond on multiple occasions. She was extremely organized and kept on top of everything to ensure closing went as planned. Even after closing she continued to make herself available for questions and wanted to be sure we were happy with our new home (which we were!!). Can't say enough good about her would give her our very highest recommendation.

Diane Burnett is a first class agent. We were told that houses in our price range were not selling and might take a year or more to sell. Listed our home with her on a Friday had a bid on Monday. She was on top of everything all through the process. She is our real estate agent in pagoda springs for life. Couldn't ask for anyone any better. Besides being an excellent agent she is one nice lady. Thank you Diane

Diane is awesome.........she continues to exceed all my expectations ! She continues to keep me abreast of the market in the area of interest by updating listings over the internet as I reside outside the state of Colorado.
Sincerely Dr C

Holy cow! Diane is the absolute BEST! When we were finally able to flee the big noisy scary city we were fortunate to find Diane in peaceful Pagosa Springs. In fact another agent in Denver recommended her highly. We have been delighted with her knowledge of the area experience with the buying process (a BIG mess with our bank dragging their heels) responsiveness to our needs for a home in the forest ability to negotiate with former homeowners AND combine professionalism with an exuberant delightful attitude. Although our bank was a disaster getting the paperwork completed before closing Diane kept us on top of the situation so we could stay in contact with the bank. At the last minute (and I DO mean the last minute) the closing was completed--thanks to Diane. I cannot recommend her highly enough.

We used Diane for a real estate transaction and tho we were out-of-state buyers we felt well-taken care of. Diane is detailed solicitous of our interests and interpreted our needs exactly. She is patient and willing and also educated in the Pagosa area real estate. And since we are horse owners we appreciate her expertise as an owner and breeder in finding appropriate properties for our review we got a solid profile of the area and that made us confidence in our ultimate decision. We would definitely recommend her to anyone looking for an expert who can 'read' her clients right and work in their very best interest.

“We met Diane when we purchased our first home in Pagosa Springs. Extremely detail-oriented, Diane usually had the answers to our questions, and if not, found them quickly. When we were ready to move into a larger home, Diane was there for us, working through the details of the sale of our home and the purchase of a new one. Her professional work does not end after the sale. She is always a cheerful resource of information. To any of our friends that are interested in properties in Pagosa Springs, we recommend they see Diane to get a bird’s eye view of the market.” – John E. Heidrich, DVM & Linda M. Contos, DVM

“Diane Burnett “had us at hello”. She took great care of us throughout the entire process of purchasing the home of our dreams in this beautiful paradise. Her honesty, professionalism, and area knowledge is nothing short of exceptional. We recommended her to others who are pursuing property in the area and will continue to do so into the future. We often recall meeting her for that first time several years ago, instantly knowing she was going to be a true friend. Thank you, Diane!” – Ron & Mary Kay Lowe

“We met Diane after unsuccessful attempts to sell our log home with other agents. Friends recommended her, and we understood why soon after we met her. Her cheerful, warm personality won us over right away and we found her to be very professional, intelligent, knowledgeable about the area and marketing strategies, and dedicated to getting the job done. She sold our home, then helped us find another property to buy. She was very perceptive about our likes and dislikes, kept us informed of new listings that might be of interest to us, and skillfully guided us through the process. We had a ball “shopping” properties with her and became close friends. We since have sold and purchased other properties through her and remain convinced that she is the best!” – Deb Knoblauch