Pacific Union GMAC Relocation Services Rank Highest in Client Satisfaction

Posted by Karen Monroe — September 16, 2007

SAN FRANCISCO – (Sept. 17, 2007) – Changing jobs and moving are among the highest impact stressors in life. Relocating need not be difficult, thanks to the experts at Pacific Union GMAC Real Estate. Recently, Pacific Union’s parent firm GMAC Global Relocation ranked highest in customer satisfaction among employees using corporate relocation services, according to the J.D. Power and Associates 2007 Corporate Relocation Transferee Satisfaction Study.“Our relocation professionals are the best in the industry, as shown by our top marks in client satisfaction,” said Avram Goldman, Pacific Union President and CEO. “With this study, there is now comprehensive data to support that fact. This is the first time a study like this has been conducted, and it will certainly help companies determine which firm to use when relocating employees.”The J.D. Power and Associates report compiles evaluations from 986 transferees who used a relocation company while moving for employment reasons to a destination within the United States during the past 18 months. Satisfaction levels were ranked in seven categories: help in finding a new neighborhood; coordinating the move; personal assistance in non-moving related services like insurance and spousal assistance; packing services; purchasing a new residence, selling the previous home; and moving belongings.In the Bay Area, Pacific Union agents are the highest quality professionals, skilled in exceeding client relocation needs and services. Because of this, clients experience a smooth transition, reduced stress and overall satisfaction throughout the process of relocating. Here are just a few comments from happy Pacific Union clients.At the Presidio office, sales associate Peter Fisler is successful in client relocation. “Peter has been everything a buyer could want in a broker, and more. This is my third time buying a home in San Francisco, and Peter has made this experience the most pleasant, stress-free, efficient house buying experience that I have had – by far. He took me to see over 80 properties in the last 12 months, and while I was extremely picky, he remained focused, attentive and persistent – all on my behalf. Peter is a seasoned, forthright, kind and honest person, and it shows in his work. He remained involved in every step of the entire process. I t is because of him that my kids and I have the house we thought was unattainable,” said Michael Drumm, sales director, Morningstar Institutional Sales.“This is the 15th house I have purchased and has turned out to be one of the best experiences in terms of all aspects of the transaction, shopping, purchase, financing and closing. Todd Parrish made certain recommendations in presenting offers, he shopped for homes in my price range, my location requirements and home size and condition. Whether Todd is representing the buyer or seller, he always puts the client first. When it comes time for me to do another real estate transaction, either to sell or to buy, I will turn to Todd as my REALTOR®,” said Ron Johnson, corporate controller. Parrish works out of Pacific Union’s South Beach office.Up North, Tonie Fowler at Pacific Union’s Mill Valley office gets praise. “Tonie is a complete professional. She is knowledgeable, intuitive, warm and unbelievably hardworking. Even though our family was new to Marin, by the time we purchased, I not only chose a home but a new hometown for my family and, thanks to Tonie, I felt very familiar with the layout of the neighborhoods, towns and surrounding areas. We had a great experience, said Scott and Beth Mehlberger.Across the Bay, Pat Brennan at the firm’s Orinda office has fans. “Pat was the hardest-working and most honest agent we have worked with in the last 10 years of buying and selling property. She is a fiercely dedicated buyer's agent who is always looking out for her client's best interest. Her knowledge of Bay Area real estate and neighborhoods is vast and she is aggressive about sharing it and educating her clients. We strongly recommend Pat to anyone seeking a buyer's agent and have full confidence in her abilities as an agent, and, as required, amateur home inspector, demographer and therapist,” said Benjamin Sloan and Chung Bae.Michael Drago, senior account manager for the real estate and construction industries practice at J.D. Power and Associates, explained that firms able to refer transferees to other in-house divisions for mortgage lending, real estate, and insurance services appears to have a positive effect on customer satisfaction. “With access to a comprehensive network of services, these companies can offer resources to transferees in a more seamless manner,” he said.Pacific Union GMAC Real Estate – PresidioAs global headquarters with more than 200 sales associates and employees, Pacific Union GMAC Real Estate Presidio office is located at Letterman Digital Arts Center in the San Francisco Presidio. Since 1975, Pacific Union GMAC has thoughtfully matched generations of buyers and sellers throughout the Bay Area. As a leading, locally managed real estate company with knowledgeable, experienced real-estate professionals, Pacific Union focuses on a global vision, using technology and superior service to deliver a quality experience to a full spectrum of sophisticated clients. Pacific Union is a member of the Christie’s Great Estates network and is a GMAC Home Services company. For information, call 415.929.7100 or visit

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