HOLMDEL, N.J. – (Sept. 16, 2008) –
Earning 100 percent client satisfaction is no easy task, yet the sales associates of the Holmdel office of Gloria Nilson GMAC Real Estate
consistently reach this milestone. Gloria Nilson GMAC Real Estate recently announced that its Holmdel office has achieved a 100-percent customer satisfaction rating through August 31, 2008.
The rating is calculated by an independent research firm that measures buyers’ and sellers’ satisfaction levels for each sales associate through surveys conducted at the end of each transaction. Individual survey results are combined and tallied to calculate an overall customer satisfaction rating for the office.Companywide, Gloria Nilson GMAC Real Estate earned a 97-percent customer satisfaction rating, well above the industry average.“We have built our reputation on providing the highest level of customer service for home buyers and sellers in New Jersey,” says Pat Bell, president of Gloria Nilson GMAC Real Estate. “I am extremely proud of our sales associates and branch executive in our Holmdel office. It’s wonderful that their efforts and commitment to customer service is recognized by our clients.”As part of its Premier Service program, sales associates pledge to listen to and understand their clients’ needs, clearly define their role, establish service and performance expectations, systematically meet those expectations and ask for honest feedback. Each customer receives a Premier Service Guarantee signed by their sales associate that specifies their role of Trusted Advisor, Skilled Negotiator and Expert Facilitator. Signing the document is the Gloria Nilson GMAC Real Estate professional’s personal statement that the customers’ needs always come first.The surveys provide assurance that the customer’s opinion is valued. Additionally, the surveys allow Gloria Nilson GMAC Real Estate to document a track record of superior service that no other company can match.GMAC Real Estate has contracted the services of Leading Research Corporation to obtain independent, third-party survey results that are objective, unbiased and marketable. Leading Research Corp. is responsible for receiving, tracking and reporting all survey results.All Gloria Nilson GMAC Real Estate offices provide a full suite of real estate services that includes mortgage, title, home warranty, insurance and relocation services.“To achieve a 100 percent client satisfaction rating requires great dedication,” says Holmdel Branch Executive Dana D’Agostino-Ryser. “Our sales associates will definitely carry their success forward for the rest of the year with the same high level of service.”The Holmdel office of Gloria Nilson GMAC Real Estate is at 31 W. Main Street, and can be reached at 732-946-3200. For information about properties available, visit www.gnrgmac.com
.About Gloria Nilson GMAC Real Estate
Gloria Nilson GMAC Real Estate has 16 offices and more than 700 sales associates throughout New Jersey. GMAC Home Services, LLC is the parent company of Gloria Nilson GMAC Real Estate with nearly 20,000 agents and more than 1,000 office locations throughout the United States, Puerto Rico, Canada and Portugal. In addition to real estate brokerage, GMAC Home Services LLC provides comprehensive relocation, mortgage and real estate brokerage franchise services.