I am a Toronto-based Real Estate Agent with Harvey Kalles Real Estate who specializes in mid to high-end residential properties in Toronto’s Westend. I have built a strong reputation for genuine client satisfaction on three key factors: market knowledge, creative vision and a near obsessive attention to detail. This has awarded me the privilege of ranking top 5 in Sales at Harvey Kalles over the past couple of years.
My market knowledge is based on more than just my years in the business. Raised in a family of builders, I have an innate understanding of the design, material and construction of a home. I know what details to look for that will create either lasting satisfaction, or potential headaches. Mix in a real creative flare (I am a professional photographer) and my passion for interior design & decorating and you get a real estate professional with a helpful ability to find the fit between clients and the properties they are considering.
My attention to detail is not only evident when reviewing the T’s and C’s of a contract but also in making sure that the transition into your new home goes smooth beyond closing.
I’m a proud mother of two wonderful children in university, a sports enthusiast and a world traveler with an entrepreneurial spirit. My personal mantra (in business and in life) is to always treat people with the respect you want in kind. It is with this understanding that I am able to create and work in an environment of trust, integrity and shared respect.
As longtime residents we had many of life’s milestones from high school to being married to raising children all in Etobicoke. Our residence in Etobicoke had every conceivable convenience within walking distance and all these factors added up to a difficult decision as to whether or not to move to a new city to be closer to "the kids". Ana was recommended to us by a neighbour who had sold their son's house quickly and efficiently. While visiting our family out of town we went to a couple of open houses and found one that could suit our needs. Following the neighbours comments about Ana we met informally where she listened to our dilemma and recognized the emotional issues we were struggling with. On Friday, we listened to her assessment of the current local market, she recognized the positives and negatives about our home and provided us with an estimated value while listening to our desired outcomes. Well, by the end of the weekend, the deal was done in a calm, discreet, no-fuss, no drama transaction well over our estimated value. It was over before we knew it, but Ana communicated throughout and she simply had our best interests in mind. She was keen to follow up and has remained in touch to see how we made out in our new home which has already had regular visits from the kids. After we sold in Etobicoke there seemed to be many people who were wrestling with the same dilemma about whether to move away from the convenience and longtime life events to new adventures closer to family members. Our best advice is "Talk to Ana".
Denise & Neil — Jun 27, 2017
We had the pleasure of working with Ana on the sale and purchase of our homes and she more than exceeded our expectations. She not only assisted us with the typical realtor responsibilities, she went above and beyond to support us in so many other ways including renovations to our home as well as advice on the design of our new build home. Ana is a very driven and passionate realtor that is focused on delivering exceptional customer service. Her knowledge, dedication and work ethic distinguishes her from other realtors and contributes to her success in the market. We would highly recommend Ana to friends and family given her exceptional service and professionalism. She truly made the process of buying and selling our homes so much easier.
Paul & Pat — Aug 27, 2016
We had the pleasure of working with Ana on the sale of our current home and the purchase of our new dream home. Ana is extremely professional, patient and knowledgeable. She was always available and flexible to meet our busy schedule. We never felt rushed, pressured or like we were taking too much time to make a decision, which we greatly appreciated as we have 3 small children. We genuinely felt like Ana had our best interests in mind and that she was helping us make the best decision with all the facts possible. We would recommend Ana to all our family and friends without hesitation.
Maria & Rodrigo — Jun 27, 2016
ANA SANTOS SOLD OUR HOUSE. at’s the important part of the story, but what might interest Ana’s prospective clients is what went on before our happy ending. Ana came through our home, a home we have loved and lovingly decorated, a home we thought was perfect in every way. We expected Ana would arrange photography, post the listing online and within a week or so our home would have a SOLD sticker plastered diagonally over the Harvey Kalles sign on the front lawn. at is not what happened. Ana suspected that we needed to freshen up the house, especially the kitchen - a partial overhaul, she said. Ana veri ed this by having an agent open house. She met with us and delivered the news - what was needed was two weeks of being without a kitchen, and within that time, Ana’s painter would paint the entire main oor and her kitchen people would revamp the kitchen - we would pay the bill, of course, but the sale price would re ect the investment. We also needed to remove much of the art that hung on so many of the walls. is was an artist’s house and a place to show paintings between exhibitions but now it was a house for sale. Ana is a brave soul - and she does not mince words; here is how I remember the conversation. “If you want others to see this house and to value this house as we know it should be valued, you are going to need to do the work. Bring this 14-year-old house up to the standards of a new house and do it fast.” ree weeks later, the house was so lovely we wondered why we hadn’t done this work ourselves, for ourselves, years ago. It turns out, Ana is not only a top notch real estate agent, she also has a great aesthetic sense - her second career could be as an interior designer, but she is too busy selling and buying homes for her clients. One week a er listing, our house was sold at a very fair price. e new people have a young family, just as we did when we moved into that same house. We are all happy with the deal that was struck. I attribute the process and the outcome to Ana Santos. I recommend Ana without hesitation if you are selling or purchasing a home in the west end of Toronto.
Nora — Jan 27, 2016
I am writing this as an owner of a Canada wide Commercial Real Estate Brokerage company who engaged Ana Santos to represent my wife and I in the sale of our house and in securing out next house. To start with, I have been in real estate for 30 years so I’ve seen it all. Our decision to engage Ana was the best one we could have made. It is easy to say that she got us over 99% of our asking price but it is more of a compliment to say that it wasn’t easy by any stretch. Our home was irregular in it’s layout and very customized to our tastes. We knew that it would take a very specific buyer and it might take some time to sell. That was the case and Ana called it right from the get go. She anticipated the nature of the buyer and refined her marketing strategy over time to target the type of buyer it would take to close a deal. Her communications along the way were excellent. We were given constant updates on her marketing which left us feeling like Ana was giving our house special attention. In addition, Ana personally attended all showings...over 50!!! And each open house...5! In the end, it was the fifth open house that brought in the ultimate buyer. What is interesting about that is that my wife and I had previously decided that we were not going to do anymore open houses and Ana talked us into it. Thank goodness. When the buyer came through the home, Ana knew immediately that she had found the illusive prospect and immediately jumped into action to get them back in for a private showing and convince them to make an offer. Once the offer came in that’s when Ana showed her real talent. She worked with the buyers agent in a way that enabled him to communicate well with his buyers and make them feel comfortable with the market comps. After several days of going back and forth Ana was able to finalize the deal at 99% of our asking price with the ideal closing date we were looking for. Ana then put her skills to work sourcing and securing our next house. Whether selling your existing home or search for a new home to buy, I strongly recommend using Ana Santos. Please give her a call and discuss your needs. She is outstanding.
Alan MacKenzie — Oct 27, 2015
Our first encounter with Ana was at an open house she conducted last year. That's when we started our magical connection with her. Since then we started to work together to search for our right home. While we have bought and sold a number of houses and real estates, we have never before experienced such a level of excellence. Ana guided us through the whole process with lots of patience and respect. Not once did we feel that we were pushed in any direction. She just simply provided the information we needed to make a decision. Ana is very knowledgeable with the real estate market. And with her extensive connections and network, we ended up with an opportunity to purchase a new custom built home even before it was listed. When it came to our time to sell, Ana proved herself again with very realistic strategies. We were amazed that she was so capable in all aspects. From being a photographer, staging, to interior design. She really does it ALL! Most importantly, our house was sold within just 10 days! The services provided were above and beyond our expectation. She is so passionate and enthusiastic. Everybody that deals with her just loves her uplifting personality. Her goal really is simply taking care of her clients. In fact, we have already recommended her to both friends and relatives who have mentioned purchasing or selling their homes. And our relationship doesn't end with the sales.We will not only be references for life, but also friends. From the bottom of our hearts, thank you Ana!
David & Stephen — Sep 30, 2015