Pacific Union GMAC Launches Virtual Office Model, Putting Client Needs First

Posted by Karen Monroe — January 6, 2008

SAN FRANCISCO – (Jan. 7, 2008) – At Pacific Union GMAC Real Estate, client needs come first. To continue to provide the unparalleled customer service Pacific Union is known for in Contra Costa County, the firm has launched a client-centric virtual office model designed to bring agents and clients closer together for greatest effectiveness.“Pacific Union is leading the way in Contra Costa County with our new, cutting edge technologies that fully support all of our virtual agents,” said Keith Miller, vice president and branch manager of the company’s Orinda office and virtual Danville offices. “Each agent is equipped with the latest tools and support services that have always set Pacific Union GMAC agents apart from the rest. Our goal is to become the top real estate office in all of Contra Costa County.”All agents are wired to do business virtually anywhere or anyplace, always with excellent service to exceed clients’ needs. A satellite drop-in location is available at Blackhawk Plaza. In addition, a group of virtual agents have also provided clients with a convenient location at the Danville Livery center at 579 Sycamore Valley Road West in Danville as a place to meet their clients as needed.“With the virtual, high-end service model we are able take our office to our clients. We are connected, in the field where we need to be to be effective and therefore provide a higher level of service,” said Serafino Bianchi, sales associate working the Orinda, Danville, Contra Costa County corridor for Pacific Union. “This gives us the edge over our competition.”The virtual office model suits both clients and agents alike, particularly those with high-tech backgrounds like Pacific Union Sales Associate Lauren Holloway. “I love the fact that technology helps me to do my job better and easier, and from anywhere. As a mobile agent, I travel with everything I need to do my job,” she explained. “Wherever I am, I am equipped to access the MLS, write an offer, respond to email and much more. Empowered by technology, I am incredibly responsive to my clients’ needs.”Why not start 2008 with a new outlook and an exciting opportunity? Pacific Union GMAC is interested in speaking with well established, tech-savvy agents interested in joining a highly professional real estate team. For more information, contact Miller directly at 925.253.6255."At Pacific Union, we have the best tools and resources, positioning us to provide our clients with top-notch service, support and results. We are very pleased to be affiliated with this company," said top-producing team Susanna, Jack and Caroline Schlendorf.Pacific Union GMAC Real EstateSince 1975, Pacific Union GMAC Real Estate has thoughtfully matched generations of buyers and sellers throughout the entire Bay Area. Pacific Union GMAC focuses on delivering outstanding quality and unparalleled service to a full spectrum of discerning clients. Pacific Union GMAC is the only firm in California to receive a distinguished International Property Award in association with CNBC for superior marketing materials and client services in the luxury marketplace. A premier, locally managed brokerage with knowledgeable, experienced real estate professionals, Pacific Union GMAC takes a leading edge to new technology applications designed to enhance the client experience. Pacific Union is a GMAC Home Services company. For more information, visit

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