Grace Patalano of River Towns GMAC Real Estate Wins “Diamond” Award for Customer Service

Posted by Gail Fattizzi — April 8, 2007

Peekskill, New York – River Towns GMAC Real Estate announced that Grace Patalano has received the Premier Service® “Diamond” national award for providing superior customer service to home buyers and sellers in the Peekskill-Cortlandt area. The Premier Service® Diamond award was presented to Patalano by GMAC Home Services’ President and CEO John Bearden at the company’s national business conference held in Florida in February.“Grace Patalano joins a select group of real estate professionals nationwide recognized for providing incredibly high levels of customer service to her clients,” Bearden said. “With our Premier Service program, buyers and sellers are asked to complete a survey evaluating the service they received. Once completed, the surveys are tabulated by an independent research firm and the results detail how we did.”“I am absolutely thrilled to receive this award since it’s an independent rating based upon evaluations from those who matter most; my customers,” said Patalano.Premier Service is one of the most comprehensive and effective customer-service programs in the real estate industry. Through the program, GMAC Real Estate’s sales associates like Patalano put in writing, up front, the services they will perform. Following the transaction, GMAC Real Estate agents ask their customers to honestly rate their performance through a written survey.River Towns GMAC Real Estate has offices in Peekskill and Croton-on-Hudson. For additional information, go to

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