MIDDLETOWN, NJ, January 13, 2009 – Mary Lou Mannino of Gloria Nilson GMAC Real Estate in Shrewsbury has received the Premier Service® Diamond national award in 2008 for providing superior customer service to home buyers and sellers.
“Mary Lou Mannino joins a select group of real estate professionals nationwide recognized for providing incredibly high levels of customer service toher clients,” says Pat Bell, President of Gloria Nilson GMAC Real Estate. “I am extremely proud of every one of our award winning agents. It is a testament to their commitment to putting the needs of our clients first,” Bell continued.
To qualify to become a Premier Service Diamond winner, Mannino had to receive a minimum 95% customer satisfaction rating based upon at least 5 returned surveys and maintain a minimum survey return rate of 30 percent. Mannino’s customer satisfaction rating is 100%.
“Buying or selling a home is sometimes one of the biggest decisions a couple will make in their lifetime. I want my clients to be happy with their decision; it’s not just about making the sale or purchase,” said Mannino.
“Mary Lou’s philosophy of no commission is worth more than her reputation – is why she has earned this award. She is an asset to my office,” said Chris Doran, Branch Executive for Gloria Nilson GMAC Real Estate in Shrewsbury.
Premier Service is one of the most comprehensive and effective customer-service programs in the real estate industry. Through the program, GMAC Real Estate’s sales associates like Mary Lou Mannino put in writing, up front, the services they will perform. Following the transaction, customers are asked to honestly rate their agent’s performance through a written survey tabulated by an independent research firm.
The Shrewsbury office of Gloria Nilson GMAC Real Estate is located at 600 State Highway 35, Shrewsbury, NJ. To reach Mary Lou Mannino directly, call the office at 732-842-6009 or email her at mmannino@gnrgmac.com. For information about properties available, visit http://www.gnrgmac.com/.
About Gloria Nilson GMAC Real Estate
Gloria Nilson GMAC Real Estate has 16 offices and more than 600 sales associates throughout New Jersey. GMAC Home Services, LLC is the parent company of Gloria Nilson GMAC Real Estate with nearly 20,000 agents and more than 1,000 office locations throughout the United States, Puerto Rico, Canada and Portugal. In addition to real estate brokerage, GMAC Home Services LLC provides comprehensive relocation, mortgage and real estate brokerage franchise services. GMAC Home Services is owned by Brookfield RPS, a division of Brookfield Asset Management Inc., a global asset manager focused on property, power and infrastructure assets. BRPS has one of the largest relocation companies in the world and its Realtor® network is nearly 30,000 strong, based out of 1,500 locations across North America.