Gloria Nilson GMAC Real Estate in Princeton Wins Top National Award and Reaches 'Diamond Elite' Level For Customer Service
Posted by Meryl L. Mosack — January 4, 2009
Princeton, NJ (January 2, 2009) – Gloria Nilson GMAC Real Estate announced today that their Princeton office has received the prestigious Premier Service® Diamond Elite national award for providing superior customer service to home buyers and sellers.
The Premier Service® Diamond Elite award was created to recognize those offices that have embodied the Premier Service philosophy and attained a level of success beyond expectations. The annual award is truly the most distinguished award bestowed by GMAC Real Estate, celebrating those offices that are the “best of the best” in Premier Service.
“I am proud of everyone in our Princeton office and very grateful for their continued excellence in service” said Pat Bell, president of Gloria Nilson GMAC Real Estate. “Reaching the Premier Service® Diamond Elite level is the highest award given, an incredible accomplishment and underscores the office’s commitment to providing superior customer service to home buyers and sellers,” Bell continued.
Through the Premier Service® program, buyers and sellers are asked to complete a survey evaluating the service they received. Once completed, the surveys are tabulated by an independent research firm and the results provide an overall ranking for the office.
To qualify to become a Premier Service® Diamond Elite office winner, Gloria Nilson GMAC Real Estate in Princeton had to receive a minimum 97% customer satisfaction rating and maintain a minimum survey return rate of 30 percent.
“We are absolutely thrilled to receive this award,” said Susan Van Selous and John Burke, Branch Executives with Gloria Nilson GMAC Real Estate. “This award is quite significant because it is an independent rating based upon evaluations from our customers and clearly validates we are providing the highest level of service to our buyers and sellers,” Van Selous continued.
Premier Service is one of the most comprehensive and effective customer-service programs in the real estate industry. Through the program, GMAC Real Estate’s sales associates put in writing, up front, the services they will perform. Following the transaction, GMAC Real Estate agents ask their customers to honestly rate their performance through a written survey.
Gloria Nilson GMAC Real Estate specializes in providing leading real estate services in Middlesex, Mercer, Monmouth and Ocean Counties. The award winning Princeton office is located at 33 Witherspoon Street, Princeton, NJ. For additional information, contact the office at 609-921-2600 or visit their website at www.glorianilson.com.
About Gloria Nilson GMAC Real Estate
Gloria Nilson GMAC Real Estate has 16 offices and more than 600 sales associates throughout New Jersey. GMAC Home Services, LLC is the parent company of Gloria Nilson GMAC Real Estate with nearly 20,000 agents and more than 1,000 office locations throughout the United States, Puerto Rico, Canada and Portugal. In addition to real estate brokerage, GMAC Home Services LLC provides comprehensive relocation, mortgage and real estate brokerage franchise services. GMAC Home Services is owned by Brookfield RPS, a division of Brookfield Asset Management Inc., a global asset manager focused on property, power and infrastructure assets. BRPS has one of the largest relocation companies in the world and its Realtor® network is nearly 30,000 strong, based out of 1,500 locations across North America.